Luxury Chauffeur Services

The official cabin crew for ground travel

Our Role

NAYLAM is a luxury chauffeur service that aims to provide the richest customer experience for passengers in the Kingdom of Saudi Arabia. All reservations are made seamlessly via the NAYLAM mobile application.

Specializing in airport pickups and drop-offs and city-to-city trips, NAYLAM replaces the stress these trips can cause with an organized and luxurious passenger experience.

Classes

Trip classes at your convenience.

  • First Class

    Premium comfort with generous legroom and an entertainment console.

  • Business Class

    An executive class suitable for those who wish to unwind or get work done.

  • Van

    This class comfortably transports passengers and their cargo.

Features

Regardless of the chosen trip class, NAYLAM maintains a unified professional standard.

  • Professional Chauffeurs

    All chauffeurs are carefully selected, screened and trained.

  • Cashless Payment

    Pay with ease through a PCI DSS Data Security Standard compliant payment gateway.

  • Baby Car Seats

    Request a baby car seat free of charge for family-friendly trips.

  • Sanitized and Pre-Inspected Vehicles

    All vehicles are inspected and sanitized before each trip.

  • Wi-Fi Connection

    All vehicles are equipped with Wi-Fi for passenger use.

  • Mobile Device Chargers

    All vehicles are supplied with multi-charger cables for mobile phones.

Seamless User Experience

Simplified interface for a smooth user experience.

Frequently Asked Questions

NAYLAM service is provided in the Eastern, Western, and Central provinces of the Kingdom of Saudi Arabia. Click here to find out precise operating locations.

On demand bookings are not supported by NAYLAM. Trips can be booked as soon as 90 minutes in advance.
a) Cancelled bookings are fully refunded if cancellation occurs 90 minutes or more from the passenger’s scheduled pickup time. Cancellations less than 90 minutes before pickup with the passenger a no-show will result in a 50% fee of the itinerary price before VAT.

b) You ordered an Airport Pickup and your flight is delayed: Your chauffeur will be tracking your verified flight number and will wait free of charge for up to one hour. Any longer will be considered a cancellation.

c) You ordered an Airport Pickup and your flight is cancelled: The NAYLAM mission encourages us to happily provide a full refund in case of cancelled flights.
a) Chauffeurs will arrive 15 minutes early at pickup locations. The booker’s phone will be alerted with a maximum of 3 push notification reminders with 5 minutes in between. If passengers fail to respond within the 15-minute limit, the trip is considered a no-show and the booking is deemed non-refundable.

b) After boarding the vehicle, your chauffeur will scan your trip boarding pass and your trip will begin. (Note: Passenger privacy is respected and passenger names are not associated with boarding passes in any way. If there are multiple passengers, scanning one boarding pass is sufficient as it is a syncing method for trip details.)
Definitely. Make sure to provide them with your QR code boarding pass.
This can be done with 2 separate itineraries by manually booking each way on the NAYLAM mobile application.
Passengers cannot make alterations once a trip has been booked. Cancelling and re-booking would be suggested.

Absolutely. Companies that qualify for discounted fares are provided with a corporate key for employee use. Corporate users must register via the corporate registration tab on the mobile application and use their corporate email addresses.

If your company does not receive NAYLAM discounted fares, reach out via our contact form -- it may be eligible.

Connect with Us

+966 13 330 8570

9:00 AM - 6:00 PM