Privacy Policy & Cookie Policy


NAYLAM Technologies LLC (“NAYLAM Technologies”) processes user data according to disclosed in this form. This Privacy Policy form gives users of NAYLAM application or online platform (referred to as “NAYLAM services”) as to which personal data about is processed by NAYLAM and for what purpose.

Controller Information

NAYLAM Technologies LLC registered license No 133612,101 BLDG 1900 ROAD 5539, QALALI, 255, Kingdom of Bahrain

Data Security

NAYLAM uses appropriate security measures to ensure a level of protection for personal data appropriate to the risk. The transfer of personal data between user end device and NAYLAM is generally carried out in an encrypted form (TLS encryption). If a user communicates with NAYLAM by e-mail, access by third parties cannot be ruled out.

Cookies and Pixels

Cookies, pixels or similar technologies may be used when using NAYLAM.
NAYLAM will set the required cookies upon website visits, which is deemed necessary by the team to improve user experience and to remedy technical issues, interruptions and protect the platform from malicious use and cyber-attacks.
Additionally, NAYLAM uses its own cookies, pixels or similar technologies or those from advertising partners (e.g. search engine providers, advertising networks or distribution partners) in order to improve services or to measure, evaluate, design and improve advertising measures. NAYLAM uses different analysis tools in this regard. The evaluation is carried out in a pseudonymized or anonymized form as far as is possible.
When registering as a user of any NAYLAM service, you agree that we may process, in personalized form, the data collected by means of the cookies, pixels and similar technologies mentioned in the Cookie Policy for the mentioned purposes in connection with your account. This consent may be revoked at any time without any additional costs and with effect for the future.
You may prevent the storage of cookies at any time using your browser settings and delete any cookies present. However, this may mean that some functions of NAYLAM’s services may not be available or available only to a limited extent. The storage duration is different depending on the cookie and can be inspected in your browser.
Similar processing of personal data is generally carried out via the NAYLAM app as via the NAYLAM website.
When using the NAYLAM app, NAYLAM may also access additional data in relation to the app or to your end device, such as the device name, device manufacturer, model, operating system, app or SDK version, mode.
You will only receive push notifications if you have given your consent to this on your end device.

Data Processing During Registered Use of NAYLAM Services

NAYLAM processes the following personal data provided by you when you register and use NAYLAM Services (hereinafter “customer data”).
Personal master data (form of address, title, first name, last name, company, place, country, password);
Contact data (e.g. Phone number, e-mail address);
Contract data (e.g. time and manner of registration, status)
Ride-related data (e.g. pickup location, destination, times, flight number, special requests).
Status (e.g. loyalty program), customer history (e.g. previous rides);
Contract invoicing (e.g. invoices, status, invoicing address) and payment data (e.g. last 4 digits of the credit card number).
The customer data will be used by NAYLAM for the procurement of booked rides and for the fulfillment of contracts for the benefit of the customer with the operating company.

Credit Card Data

All bookings with NAYLAM must be paid by credit card. The credit card information is only to be stored once, upon the first booking, and is protected against unauthorized access. For this purpose, a certified payment provider is used whose systems meet the applicable security standards, PCI-DSS (Payment Card Industry Data Security Standard). The credit card data is stored by the contracted PCI DSS-certified payment provider for recurring transactions.
Communication with NAYLAM

If you contact NAYLAM (e.g. by calling, contact form, or e-mail), the data provided by you will be processed to handle your matter and to answer address your inquiry. Information will be used to the customer’s best interest of enhancing user experience and optimizing service.

Data Storage Duration

NAYLAM will erase your personal data as soon as the legal basis for its processing lapses or if data is not deemed significant to enhance user experience.

Update of Privacy Policy

NAYLAM may update Privacy Policy at any time. Users will be informed and may be requested to provide consent again.

NAYLAM uses cookies, pixels or similar technologies which are stored on your end device so that user can be recognized and collect information better when you use the NAYLAM website or application.

Cookies may be distinguished according to their operating life between session cookies, which are deleted automatically after ending the browser session or permanent cookies, which are stored beyond the individual browser session and enable subsequent recognition of the end device. A distinction is also made between NAYLAM’s own cookies and those of third parties.

NAYLAM will set the required cookies, which are technically necessary, to improve functionality (e.g.):
Your identification and authentication,
Storage and user preferences and settings
The inclusion of information already provided so that repeated input of information is not necessary,

NAYLAM also uses its own cookies in order to analyze and improve the usage of NAYLAM services, to detect and remedy interruptions and problems